Warranties & Returns

Maintenance and Care of Your Opposite Lock, Oxley, or RAXAR Bull Bar/Protection Product

Like all products, your bull bar requires regular care. To maximize the lifespan of your Opposite Lock, OXLEY, or RAXAR 4x4 product, follow these steps to maintain the surface finish:

• Wash regularly: Clean your bull bar or protection product as you would your car’s bodywork.

• Inspect for exposed metal: Ensure that no exposed metal areas are visible. Touch up any exposed underbody sections or areas with stone chips (including bash plates and recovery points). Stone chips are normal during off-road driving and everyday use. Inspect your bar regularly and repair any damage promptly.

• Avoid saltwater exposure: Prolonged exposure to saltwater decreases the lifespan of steel and can cause rust. If exposure occurs, rinse the product with fresh water as soon as possible. After your trip, use a high-pressure wash on all exposed steel areas, including the underbody, recovery points, and bar.

Rust & Corrosion Protection

• After each trip: Clean all protection products thoroughly to remove dirt, mud, sand, and debris. Seal any stone chips to prevent rust.

• After exposure to saltwater: Use fresh water and a sponge to remove all salt and sand. At the end of the trip, perform a full salt-removal wash to prevent corrosion.

Keeping Your Protection in Top Condition

To maintain the appearance and functionality of your protection products:

• Apply protective sprays: Use Lanolin or WD-40 on fasteners if driving in salty conditions to prevent corrosion.

• Touch up scratches: Paint over any deep scratches to prevent rust.

• Use quality cleaning products: Clean with high-quality car wash products to keep the surface finish looking its best.

Warranty Procedure

To ensure prompt processing of warranty claims for defective components, follow these steps:

1. Contact the Opposite Lock Warranty Department to inform them of the claim and receive an approval number.
2. Submit the product along with relevant documentation (e.g., invoice copy, completed Opposite Lock Assessment Form) for assessment.
3. Labour costs will be covered only if the parts were originally fitted by Opposite Lock. Labour costs for self-fitted products will not be reimbursed.
4. Freight costs for returning or replacing defective products are the responsibility of the end user.
5. The Opposite Lock Warranty Officer will determine whether to repair, modify, or replace the defective component.

Note: Warranty does not cover breakage or premature wear due to incorrect installation or poor fitment with incompatible components.

Returns Policy and Procedures

Opposite Lock is committed to assisting customers with product returns, whether related to warranty claims or for other reasons.

Return of Defective Goods

If your item is defective, follow these steps:

1. Email warranty@oppositelock.com.au with the issue details and your purchase information (e.g., invoice number and purchase date).
2. Opposite Lock will reply with a return number and provide a Return Claim Form to be completed.
3. Return instructions will specify whether the product should be sent to the original store or another designated location.
4. If the item is defective, it will be repaired or replaced under warranty.
5. Labour charges are only reimbursed if the product was fitted by an Opposite Lock store.
6. The customer is responsible for freight costs when returning items to the designated location.

Note: Refunds will not be provided for fitting charges unless installed by Opposite Lock.

Return of Goods for Credit

Full refunds are provided under the Trade Practices Act if the goods:

• Are defective
• Differ from the advertised description
• Are not fit for purpose

In other cases, returns will only be accepted if:

• Approval is obtained, and a return number is issued
• The return includes a reference to the original invoice and return approval number
• The goods are unused and in original condition (including packaging)

If packaging requires replacement, a 15% repacking and return processing fee will apply. Freight charges from the original purchase are non-refundable.

Refunds and Store Credit

• Refunds will be issued to the original payment method (e.g., bank account or credit card) after approval.
• Change-of-mind returns are not eligible for refunds but may qualify for store credit, subject to these conditions:
  1. The customer must obtain approval and a return number from Opposite Lock.
  2. The goods must be unused, in their original condition, and returned with the invoice and return approval documentation.
  3. Returns must be sent to the location specified by Opposite Lock, with freight costs borne by the customer.

Note: A 15% repacking fee may apply if the original packaging is not intact.

Online Purchases and Returns – Terms and Conditions

• All advertised prices are RRP unless otherwise indicated during promotional periods.
• Products are selected based on customer discretion. If unsure, contact 1800 624 444 or sales@oppositelock.com.au for assistance.

In the event of stock unavailability, customers may:

• Place the product on backorder
• Request a refund
• Request an alternate product

Opposite Lock reserves the right to correct prices that are incorrectly marked due to technical issues or cyber-security breaches.

When selecting “Need Fitting,” customers agree to any applicable freight charges determined by the Opposite Lock agent handling the fitting.