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We know you want flexible shopping options, and at Opposite Lock we offer you 2 great ways to shop with us.

Online Shopping FAQ's

  • What products can I buy Online?

    • We have a growing range of products which are either available for Delivery

      Look for the different fulfilment option icons on products or simply click on the above 'Online Products' Menu Item to view our full range of products available for purchase online via our Delivery fullfiment methods

      Please contact your local store to purchase items not currently available for purchase online.

  • Can I pay with a gift card?

    • Sorry, we can’t accept gift cards as payment online, visit your local store to redeem your gift card.

  • What Payment types do you accept?

    • The below payment types are available for use on our website.

    1. Credit Card (Visa or Mastercard)
    2. PayPal
    3. Afterpay*
    4. Zip
  • Can I cancel my order?

    • Delivery: If the order has not been dispatched, then we will make every effort to cancel the order before this occurs.

Please Contact Us should you wish to cancel the order. Please ensure you provide all the information required (below) so we can identify and process this request without delay.

  • Name
  • Phone Number
  • Email Address
  • Order ID

Whilst we make every effort to accommodate customer cancellation requests, sometimes this may not be possible and depends on the timing of the request being submitted and processed and the stage of the order fulfilment process.

If your order has already been shipped and you would like to return them please refer to our regular returns process detailed on the Returns page

  • Can I return an Online Order

    1. We accept that there will be times when a customer may need to return their purchase and will try and accommodate these requests wherever possible.

      We currently accept returns for the following reasons:

    2. Product Fault or Defect
    3. Change of Mind
    4. Item not as Described
    5. Wrong Item Shipped
    • All refunds are according to relevant ACCC guidelines and store policies. Please contact your nominated store to arrange a refund

      Please visit our returns page for more information.